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°ÄÃÅÁùºÏ²ÊÄÚÄ»×ÊÁÏ Policies

This page lists all of the required °ÄÃÅÁùºÏ²ÊÄÚÄ»×ÊÁÏ policies and procedures to support our customers in the delivery of our products

°ÄÃÅÁùºÏ²ÊÄÚÄ»×ÊÁÏ regularly reviews its policies and therefore centres should ensure they are working in line with the versions published below.

Corporate Policies

°ÄÃÅÁùºÏ²ÊÄÚÄ»×ÊÁÏ's corporate policies are listed below:

°ÄÃÅÁùºÏ²ÊÄÚÄ»×ÊÁÏ Data Protection Policy

°ÄÃÅÁùºÏ²ÊÄÚÄ»×ÊÁÏ Invoicing Policy

Complaints and Appeals

At °ÄÃÅÁùºÏ²ÊÄÚÄ»×ÊÁÏ, we want to ensure you have a positive experience using our services. If you are not satisfied with a service you have received, or would like us to review an assessment decision, please refer to our complaint and appeal policies below:

°ÄÃÅÁùºÏ²ÊÄÚÄ»×ÊÁÏ Appeals Policy and Procedure

°ÄÃÅÁùºÏ²ÊÄÚÄ»×ÊÁÏ Feedback and Complaints Policy and Procedure

Quality Assurance

°ÄÃÅÁùºÏ²ÊÄÚÄ»×ÊÁÏ have a variety of policies and procedures to ensure quality in the delivery of our services. For any queries related to the below policies, please contact the Regulation and Compliance Team at groupcompliance@nocn.org.uk:

°ÄÃÅÁùºÏ²ÊÄÚÄ»×ÊÁÏ Centre Approval Policy and Procedure

°ÄÃÅÁùºÏ²ÊÄÚÄ»×ÊÁÏ Conflicts of Interest Policy and Procedure

°ÄÃÅÁùºÏ²ÊÄÚÄ»×ÊÁÏ Direct Claims Status Policy and Procedure

°ÄÃÅÁùºÏ²ÊÄÚÄ»×ÊÁÏ End Point Assessor Code of Conduct Policy and Procedure

°ÄÃÅÁùºÏ²ÊÄÚÄ»×ÊÁÏ Examination and Invigilation Policy and Procedure

°ÄÃÅÁùºÏ²ÊÄÚÄ»×ÊÁÏ External Whistleblowing Policy and Procedure

°ÄÃÅÁùºÏ²ÊÄÚÄ»×ÊÁÏ Malpractice and Maladministration Policy and Procedure

°ÄÃÅÁùºÏ²ÊÄÚÄ»×ÊÁÏ Reasonable Adjustment and Special Consideration Policy and Procedure

°ÄÃÅÁùºÏ²ÊÄÚÄ»×ÊÁÏ Registration and Certification Policy and Procedure

°ÄÃÅÁùºÏ²ÊÄÚÄ»×ÊÁÏ Risk-Based Approach to Centre Quality Monitoring Policy and Procedure

Assessment

Policies related to the completion of °ÄÃÅÁùºÏ²ÊÄÚÄ»×ÊÁÏ assessments are listed below:

°ÄÃÅÁùºÏ²ÊÄÚÄ»×ÊÁÏ Recognition of Prior Learning Policy and Procedure

°ÄÃÅÁùºÏ²ÊÄÚÄ»×ÊÁÏ Use of Language in Assessment Policy and Procedure

Customer Agreements

Centres should refer to their own copy of their agreement with °ÄÃÅÁùºÏ²ÊÄÚÄ»×ÊÁÏ if they have specified terms, however, standard versions of our customer agreements are provided below for reference purposes.

Agreement for the Provision of Apprenticeship EPA Services

°ÄÃÅÁùºÏ²ÊÄÚÄ»×ÊÁÏ Centre Agreement and Terms and Conditions